PAT Experts is the question and answer platform of PAT Europe where you as a customer can ask questions about the PAT Europe website and range. Your question will be answered by a PAT Expert.
What is your question about?
Questions and answers
ProPlus is PAT Europe its registered brand name.
Under the ProPlus brand, PAT Europe markets a broad assortment of high-quality products along with store concepts.
Our ProPlus packaging has a modern and timeless look, and the packaging and user manuals are provided in Dutch, German, English and French.
One of PAT Europe its specialities is developing and designing article packaging. We have a graphical department with photo studio which can re-design our packaging according to your private label wishes.
Additionally, it is also possible for you to cooperate with our graphical department and design a style together.
For more information about these options, please send an email to email@example.com.
In case we don't have an article in our product range, product sourcing along with the corresponding Product Compliance and import is possible via PAT Europe.
If you would like to request a product which we don't have in our product range, you can send us a product request via: https://www.pateurope.com/product-request.
It is very important to fill in the product request as detailed a possible. We at least need the following information to be able to process your product request.
- Product description
- Clear technical description of the product
- Indication of the needed quantity
- Indication of the purchase price
- One or more images, or a product video
- Your company name
- Your contact person
- Email address
For all products sold by PAT Europe a warranty period of two years is applicable, as specified by law. This only concerns entitlement to repairs or replacement in case of an error during production or faulty material.
Articles sold by us, but supplied to us by other European suppliers, are applicable to the warranty and conditions of those suppliers.
Our general terms and conditions apply to all requests, offers, orders and agreements where PAT Europe BV supplies its goods and/or services.
These can be read and downloaded from https://www.pateurope.com/en/terms-and-conditions.
When applying to become a new customer, we ask you to fill in our form as completely as possible. From this information we try to get a realistic view of your organisation. In case of uncertainties or missing information, we can ask you to supply us with additional information.
Requests will be processed within one week.
As soon as your customer request has been processed, you will receive an email with your customer number (= user name) and password.
In this email you will also find the conditions which PAT Europe will apply for you.
After logging in to our portal, you can order through our extensive webshop, in which you will find our complete assortment of products and their prices.
Of course you also have the option to place your order by email or telephone.
To orders which are not placed via our webshop, but via other means, an administrative charge of €2,50 is applied.
As a company you can become a customer by filling in our become-a-customer form here.
- You will need your Chamber of Commerce number and tax number.
- Fill in the form as completely as possible.
- After we receive your registration, you will receive your customer number (= user name) and password by email.
- Processing your registration will usually take 3 business days.
PAT Europe doesn't ship to outside of the EU. However, ordering from outside of the EU is possible. In this case you need to arrange transport from our warehouse yourself, as well as the accompanying (customs) documents.
As soon as your order has been registrered at the freight carrier, you'll receive a shipment confirmation by email which includes a tracking code.
Tracking is only available for parcel shipments.
It is possible to pick up your order yourself, or have it picked up by a freight carrier. In this case, the person picking up the order needs to provide the packing slip number.
In case you're not using a freight carrier, and you're from outside The Netherlands, you will need to sign a transport statement as a proof the goods will leave The Netherlands.
In both cases, please call our customer service in advance to agree on a date and time for collection.
Because of an increased risk of damage during transport, we ship fluids by pallet only, not by parcel shipments.
Our portal is available in eleven languages, namely: Dutch, German, English, French, Spanish, Italian, Danish, Norwegian, Swedish, Finnish and Polish.
In addition, it is possible to view our prices in other currencies, namely: Euro, USD, British pounds, Swedish krona, Danish krone, Norwegian krone and Polish zloty.
By using our return shipments page you can easily request a return shipment. To process your request, the form needs to be filled in completely.
Return shipments can only be registered via our website.
In your account summary you'll find information about your order history, outstanding invoices, personal emails, account details, etc.
In addition, you'll find information regarding articles, price changes, manuals, logistic information, stock, etc.